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Returns
We realize shopping online can be difficult and sometimes the sizing doesn't work out. For those cases, we do offer size exchanges within 14 days of when your order was delivered. All items are non-refundable unless damaged or defective.
To be eligible for a return, your item must be unused and in the same condition that you received it. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and then send you an email with your store credit.
Exchanges
If you would like a different size, you may return your item for store credit. Exchanged items must be in new condition. Worn items with stains, holes, or scents are not eligible to be returned for a size exchange.
To request a size exchange, send us an email at yourfriends@twistedgorilla.com Once approved, send your item to: PO Box 513 Melissa, Texas 75454.
Refunds
All of our t-shirts and apparel are made-to-order just for you. We do not keep an inventory. Due to that, we do not offer refunds. You may return your order for size exchanges only within 14 days of when your order was delivered.
Cancellations
Orders CANNOT be changed, modified, or canceled after checkout! If you have questions regarding our items before placing your order or are having technical issues with ordering, please contact Customer Care here.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at yourfriends@twistedgorilla.com
Shipping
To return your product, you should mail your product to: PO Box 513 Melissa, Texas 75454.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an order over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
